Politique de remboursement
Thank you for shopping with Voided! we take pride in the quality of our products, and all sales are considered final. Please read our policy carefully before making a purchase.
Due to the nature of our products and inventory management, we do not accept returns, exchanges, or offer refunds for change of mind, incorrect sizing selections, or personal preference. Please review product descriptions, sizing information, and your order details carefully before completing your purchase.
Damaged or Faulty Items
If you receive an item that is:
- Damaged upon arrival
- Affected by a manufacturing defect or production error
please contact us within 14 days of receiving your order.
To submit a claim, email us at support@voidedau.com and include:
- Your order number
- A description of the issue
- Clear photographs showing the damage or defect
If your claim is approved, we will offer an appropriate remedy, which may include:
- A replacement item
- A refund to your original payment method
- Store credit, where applicable
Conditions
Items reported as damaged or faulty must:
- Be unworn and unwashed;
- Have original tags attached (where applicable)
- Not have been altered or intentionally damaged after delivery
We reserve the right to assess all claims and request additional information before approving a refund or replacement.
Shipping Costs
Shipping costs are non-refundable unless the return is the result of a confirmed manufacturing defect or an error on our part.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Competition and Consumer Commission and the consumer guarantees provided under the Australian Consumer Law. If a product has a major fault, you may be entitled to a repair, replacement, or refund as required by law.
Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us at Support@voidedau.com