Thank you for shopping with Voided! We are committed to getting your order to you as quickly and safely as possible. Please review our Shipping Policy below.

Processing Times

All orders are processed within 1–5 business days after payment has been received and verified.

Pre-order Shipping

Please note that items available for Pre-orders are only available for a limited time. Once the Pre-order period closes, please allow approximately 3-4 weeks for production before orders are dispatched. You will receive a shipping confirmation and tracking information via email once your order has been sent. Please keep in mind that production and delivery timeframes are estimates and may be subject to slight delays. 

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times are as follows:

• Australia: 2–8 business days after dispatch.
• International: 7–21 business days after dispatch.

Please note that these delivery estimates are provided as a guide only and are not guaranteed.

International Shipping

International shipping rates maybe higher due to applicable import duties, taxes, customs clearance fees, and other charges required by the destination country. These costs are reflected in our shipping rates to help ensure a smoother delivery with no unexpected fees upon arrival. 

European customers; Please note that orders shipped to Europe may be subject to local VAT, import duties, or customs fees upon arrival. These charges are determined by your country's customs authorities and may need to be paid before or after your order is delivered.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If an incorrect address is provided and your order has not yet been shipped, please contact us as soon as possible at support@voidedau.com

If an order has already been dispatched, we cannot guarantee that changes can be made. Additional shipping charges may apply if the package is returned to us and requires reshipment.

Delays and Lost Packages

While we work with trusted shipping carriers, Voided is not responsible for delays caused by:

• Postal service disruptions
• Customs processing delays
• Severe weather conditions
• Incorrect shipping information provided by the customer
• Other circumstances beyond our reasonable control

If you believe your package has been lost in transit, please contact us and we will do our best to assist you in resolving the issue with the shipping carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery at support@voidedau.com and include:

• Your order number
• A description of the issue
• Clear photographs of the damaged item and packaging

We will review your claim and work with you to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us at support@voidedau.com